Information about frequently asked questions

Frequently asked questions

Registration in My Casino is a very simple procedure. Just click «Signup» button in upper right corner of our website, enter email, select login, password, currency and click «Sign Up» button. After these actions, check your email box and confirm your registration by clicking on corresponding link in email. Fast registration via social media is available. To do this, on registration page, click on corresponding social icon. Please note - you can register only once!
To enter casino, click «Login» button in upper right corner of our site, enter your login, password and click «Log In» button. Fast access via social network is available. To do this, on login page, click on corresponding social icon.
Password reset
To reset password on «Login» page, click «Password reset» link. Enter your login and click «Reset Now» button. A new password generated in accordance with security rules will be sent to your email. If you can not remember your login, contact support.
To make a deposit in your account, go to «Deposit» page. Select payment system, enter phone number, if required, and click «Deposit Now» button. You will be redirected to site of chosen system, where, following instructions, you will be able to pay deposit. In case of successful payment, deposit will be credited instantly.
To withdraw funds in your account, go to «Withdrawal» page. Select payment system, enter amount and phone number, purse or card, and click «Withdraw» button. After these actions, application for withdrawal of funds will be sent. The withdrawal rules are described in terms of use page. You may need to fill out a profile and/or verify your account to withdraw funds.
In order to prolong process of playing in My Casino there is a bonus program. The user can receive bonuses on deposits by selecting this option in «Bonuses» page of personal cabinet. Remember that received bonuses prevent participation in tournaments and accrual of CP, and also limit withdrawal of funds up to full wagering of bonus. If balance becomes zero, bonus is reset and withdrawal limit expires.
In order to increase chances of a big win in My Casino, there is a cashback system. It implies some compensation in case of a losing outcome of game. Cashback is charged every Monday following results of past week and ranges from 3% to 15% of user loss.
In order to encourage active users in My Casino there is a loyalty policy. It is implemented in level of users and CP. The more active a user uses services of a casino, higher his level, more cashback and more profitable exchange rate of CP for real money.
Another question
For questions, answers to which are not described in this page, you can contact support service - appropriate section describes methods of communication.